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Knowledge search

Find the guidance.
Move the work forward.

From scattered information to the team's next step.

Gaulett connects documents, history and context to AI-assisted queries. Your team checks the sources, identifies what still needs confirming and receives guidance backed by content reviewed for that task.

Talk about finding information See the task in practice
From a query to visit preparation
Prepare the work orderM-240 · serial 02418
ManualConfigurationMaintenance
A summary for the team to review
  • Recorded configuration
  • Related sources
  • Confirmation pending

Technical services · preparing a visit

The equipment is the same.
The assembly has changed.

Consider a visit to an M-240, serial 02418. The original sheet lists assembly C-1, but a replacement has been recorded. Before preparing for the visit, the team needs to understand which configuration is documented.

The task starts with a question

Which configuration should I consider for this visit, and what do I still need to check?

M-240Serial 02418Prepare for the service visit

Each source adds a different part of the answer

Open the excerpts to see what each document supports in this example.

GuidanceM-240 manualExplains how to check the identification.

Revision 03 · section 1.2

The installed assembly must be identified by checking the equipment nameplate and the configuration sheet matching its serial number.

Guides the check; it does not identify the current assembly on its own.

How to check
Original configurationSheet FC-02418Lists C-1 as the assembly originally fitted.

M-240 · serial 02418

Equipment M-240. Serial number: 02418. Assembly originally fitted: C-1.

Shows the starting point; it needs to be read alongside the history.

Assembly C-1
Maintenance historyRecord RM-118Documents the replacement of C-1 with C-2.

M-240 · serial 02418

Equipment M-240, serial 02418. Replacement of assembly C-1 with assembly C-2 recorded during this service visit.

Adds the change that the original sheet does not show.

Changed to C-2

What the AI-assisted query brings together

The history records C-2. The original sheet shows C-1.

To prepare for the visit, take the replacement described in RM-118 into account and retain the original sheet as a historical record. Before deciding on the work, check the equipment's current identification as instructed in the manual.

Manual · 1.2 FC-02418 RM-118

From an answer to a concrete task

Work order summary

The team receives the key points to review and include in the service visit preparation.

Equipment
M-240 · serial 02418
Recorded configuration
C-2, according to the replacement recorded in RM-118
Related documents
Manual rev. 03 · FC-02418 · RM-118
Before deciding on the work
Confirm the current identification and that the records match

The team validates the summary and decides on the service work. The query does not authorize work on the equipment.

What if the record does not say which assembly was fitted?
Configuration to be confirmed

The query shows that a replacement took place, but does not conclude which assembly is installed. The original sheet cannot fill this gap.

The team's next step

Obtain the current identification and complete the replacement record with the responsible technical specialist before deciding on the service work.

How Gaulett connects information to the work

Business knowledge

Understand the team's decision.

We identify which information affects service preparation and what needs to be confirmed.

Processes

Put the answer to use.

We define what goes into the work order, who checks it and how to handle incomplete records.

Artificial intelligence

Bring the task's context together.

We connect authorized sources to locate records, relate the information and present an answer with references.

Knowledge keeps changing

The source has changed.
The guidance needs to keep up.

Imagine revision 04 of the M-240 manual introduces a requirement to record the verified identification in the work order. The query needs to reflect this change without confusing historical records with applicable guidance.

The manual's next revision

M-240 manual

Rev. 03 · history preservedRev. 04 · under review for query use
Who validates the content
Service engineering
Where and when it applies
Model, serial number, configuration and validity confirmed by the owner
What changes
Record the verified identification in the work order
Query update
Pending review and testing

The query above shows the situation before the change. At this new stage, affected queries await revision 04 and are referred to the responsible technical specialist.

  1. Identify the change

    Gaulett organizes the sources, owners and update routine. We check the version received and whether it is available for queries.

  2. Confirm what applies

    The person responsible at the company validates whether the document is in effect and where it applies. Gaulett adjusts the query and checks access permissions, keeping guidance for different contexts separate.

  3. Check before use

    We repeat the service visit question and related questions. We confirm that the query finds the correct revision, cites the new requirement, respects access restrictions and leaves identification pending.

What should change in the answer

Check the identification and record it in the work order, citing the applicable revision.

The C-2 record remains historical information. Confirming the installed assembly remains the team's responsibility.

What if the source does not arrive or remains in question?

Interrupted update

The last completed update is recorded. If the expected version has not arrived, we flag the failure and refer affected queries for human review.

Unvalidated content

A more recent date does not resolve differences in scope or validity. The new guidance awaits the owner's review; AI does not choose the rule on its own.

Covered sources, update frequency and owners are defined with the company. A correction from the team enters review; it does not automatically become a new rule.

See how a correction becomes a verified improvement

What makes the answer useful

Context, access
and sources make a difference.

The search needs to recognize what the documents support and when a person needs to be involved.

There is a newer version. Does it apply to this case?

The team checks the model, serial number, configuration and whether the document is in effect. A more recent date alone does not prove that the guidance applies to the equipment.

Two documents say different things. Which one should we use?

The search shows the discrepancy and leaves the conclusion open. The responsible technical specialist determines which source applies and records the guidance for the team.

The person cannot access the document. What happens next?

The search uses only sources that person is permitted to access. It does not reproduce restricted content; it routes the request through the company's authorization process.

The search failed. Does that mean the information does not exist?

A failed search does not prove that information is absent. The team is notified, uses the existing authorized channel and records the incident for the person responsible for the search service.

Value to assess in day-to-day operations

Less searching.
More clarity when preparing the visit.

Preparation with context

Bring together the configuration, history and references before planning the visit.

Fewer repeated questions

Take the unresolved question to the specialist with the records already organized.

Visible information gaps

Identify what is missing before passing on a task with incomplete information.

To assess the improvement: preparation time, additional queries to specialists and service requests passed on with missing information, compared with the current routine.

How Gaulett contributes

Start where
the search gets stuck.

Assessment

Identify recurring questions and scattered sources.

Validation

Test answers, references and review effort.

Implementation

Integrate documents, access permissions and responsibilities.

Operations and improvement

Track failures and keep sources up to date.

Four independent services, with scope defined by your operation.

Let's talk

Which task is on hold while your team searches for information?

Tell us what needs to be resolved, where the sources are and who checks the guidance. Let's explore how to bring that knowledge closer to the work.

Talk about finding information