Menu
Schedule a conversation
Schedule a conversation

AI applications

AI to improve sales
and move operations forward.

A sale with no alternative to offer. A task without the right information. An order sent back. A customer who has to repeat everything. Gaulett connects business understanding, processes and AI to change these situations.

Where we can help your business

Explore situations that show how AI can support decisions and actions. In your business, the application starts with your operational data, rules and priorities.

Sales

B2B distribution · retail · manufacturing

The product is out of stock. There are still ways to make the sale.

Your customer needs delivery by Friday, but the requested model is out of stock. An alternative only works if it meets the customer's needs, the deadline and the margin requirements.

A sales decision with context

40 light fixtures · delivery by Friday

OptionDeliveryTerms
AThursdayMeets margin requirements
BThursdayRequires approval
CFollowing MondayAfter the deadline
Suggestion for the teamPrioritize A in the proposal.

At the initial check, A meets the recorded requirements. Reconfirm stock and terms; agree the substitution with the customer.

Business value

More viable options to sell. Less time from request to proposal.

Compare the alternativesDiscuss sales
How Gaulett connects the parts
Business understanding
Understand which specifications can change, the customer's deadline and the margin the business needs.
Processes
Connect the catalog, inventory, shipping and approvals. The team checks the terms and agrees on the substitution with the customer.
Artificial intelligence
Interpret the request, bring together options and explain why each alternative meets or fails to meet the criteria.

What to assess in practice

  • Conversion rate for proposals offering alternatives
  • Margin after shipping
  • Time to proposal

We define the criteria before testing and compare with current practices, including the team's review effort.

Other situations where this approach applies

Part substitutions, order planning and proposal comparisons, based on each business's rules.

Knowledge

Manufacturing · maintenance · technical services

The answer needs to help get the work done.

Before a service visit, the technician needs to know the equipment's configuration. The manual provides guidance; the history shows what has changed.

From source information to task preparation

Which configuration should be considered for the visit?

  • Manual M-240Check the identification
  • Equipment record FC-02418Original configuration: C-1
  • Record RM-118Recorded replacement: C-2
Work order summaryThe history records C-2.

Confirm the equipment's current identification before starting work.

Business value

Less searching across sources. More context to prepare the task and avoid unnecessary back-and-forth.

View the sources and work orderDiscuss knowledge management
How Gaulett connects the parts
Business understanding
Understand the equipment, the task and the consequences of following guidance that does not match the current configuration.
Processes
Link the model, version and history, respect access permissions and define what the technician must confirm before starting work.
Artificial intelligence
Find relevant passages, connect the sources and prepare a work order summary that identifies what still needs confirmation.

What to assess in practice

  • Time to prepare the task
  • Answers that need correction
  • Rework due to missing information

We define the criteria before testing and compare with current practices, including the team's review effort.

Other situations where this approach applies

Visit preparation, internal support and procedure lookups, using each team's sources and permissions.

Documents

Logistics · procurement · administrative operations

Find the discrepancy before it creates rework.

The order specifies one destination; the attachment specifies another. AI highlights the discrepancy, giving the team the context needed to confirm the correct information.

The order and attachment, side by side
Order PED-042
Destination
North
Attachment ANX-042
Destination
South

Conflicting destinations

  • List LV-042 received and checked
  • Destination and unreadable page still unresolved

Resolving one issue does not resolve the others.

Business value

Less repetitive checking. More clarity to resolve what is holding up the order.

Check the order and attachmentsDiscuss documents
How Gaulett connects the parts
Business understanding
Understand how conflicting data, missing documents and unchecked package counts affect operations.
Processes
Define required documents, valid versions, responsibilities and the criteria for resolving each outstanding issue.
Artificial intelligence
Read the documents, locate fields, check them against the rules and prepare the handoff with supporting evidence.

What to assess in practice

  • Total review time
  • Undetected issues
  • Times each order is sent back

We define the criteria before testing and compare with current practices, including the team's review effort.

Other situations where this approach applies

Purchase orders, supplier records and delivery documentation, according to each process's requirements.

Customer service

Retail · e-commerce · services

Someone else takes over. The customer does not start again.

The customer asks about a delivery again. Whoever takes over needs the history, the logistics update and what still needs to be confirmed.

The update changes the next response
Customer · PED-218

I have already confirmed the address. Is there any news about the delivery?

Logistics · 10:05Another delivery attempt confirmed.

Date and time still pending.

Suggested response for review

The logistics team has confirmed another delivery attempt. Your address is already confirmed; we are waiting for the date and time.

The customer service agent checks and adjusts the response before sending it.

Business value

Less repetition for the customer. A team better equipped to respond and resolve the issue.

Follow the conversation and responseDiscuss customer service
How Gaulett connects the parts
Business understanding
Distinguish between an attempt, a confirmation and a completed delivery so the response reflects the facts.
Processes
Connect authorized records, define who follows up on the outstanding issue and record the response to the customer.
Artificial intelligence
Bring together the history, update the summary and suggest a response. The customer service agent checks, adjusts and decides what to send.

What to assess in practice

  • Time to pick up the case
  • Information requested again
  • Quality of the reviewed response

We define the criteria before testing and compare with current practices, including the team's review effort.

Other situations where this approach applies

After-sales service, support and handoffs between teams, preserving the history, outstanding issues and responsibilities.

From application to results

Your process is the starting point.

Together with your team, we choose a decision worth improving, connect the necessary information and test the effect on operations.

Understand what is holding things up

Where revenue, time or quality is lost — and who needs to act.

Connect what informs the decision

The data, rules, systems and people needed to move forward.

Check what improves

Quality, total effort and results, compared with current practices.

View a diagnostic sampleExplore Validation

How Gaulett contributes

From challenge to application.
Start with what you need now.

Assessment

Choose where investment makes sense.

Validation

Test whether the idea delivers value.

Implementation

Fit the solution into daily work.

Operations and improvement

Improve what is already in use.

Four independent services. The scope starts with your company’s processes, data and priorities.

Let's talk

Which of these situations occurs in your business?

Bring an order, task or customer service issue that often gets stuck. Let's discuss what needs to change to create value.

Schedule a conversation